Can you prove your security service performed as agreed last night?

Can you verify that every scheduled officer attended and completed the agreed hours?

Does every officer receive current, site-specific assignment instructions?

Do incident reports arrive promptly with enough detail for you to act?

Can your provider show that deployed officers' SIA licences were checked?

Is there one accountable operations contact and an agreed escalation route?

Is staff continuity actively managed so regular sites have familiar officers?

Do you regularly review service issues, trends and actions with your provider?